You do not know how to get the bonus or to withdraw profit? Read our answers to your most frequently asked questions!
If you do not find your question — ask us via feedback form in the Client Area.
According to promotion terms, the Client needs to save earned profit. The maximum period of company funds use is 7 calendar days; during this period the Client can save the gained profit by funding account. Deposit amount should be equal to or exceeding profit amount gained with the help of company funds. For example, profit gained with the help of bonus funds is 200 USD. To save the profit fund account with 200 USD.
If you fund account with the amount less than profit amount, profit will be saved only partially: amount equal to deposit amount will be saved, the rest of the profit will be canceled. Saved profit is transferred to Credit field in the amount not exceeding 5 000 USD. After that, funds in the Credit field will be available for withdrawing provided there was trade volume in the amount of 1 closed lot for 5 USD / 4.5 EUR of Credit funds within 30 calendar days. Partial transfer of the profit into balance is not implemented. To transfer the profit into balance send a request to your personal manager.
To start trading please download and install the trading platform MetaTrader4. Log in metaTrader4 using the account data sent by email. You can learn more about trading here: Forex education and Webinars Forex.
Saved profit was deducted from the Credit field because you created withdrawal application without fulfilling bonus conditions:
After promotion account funding, funds in Credit field are available for withdrawal provided that within 30 calendar days there is 1 lot closed per each 5 USD / 4.5 EUR of Credit funds. Partial transfer of the Credit funds into balance is not implemented. To transfer funds into Balance the Client needs to contact the company's manager via feedback form in the Client Area.
Saved profit is also deducted from the account, if needed trade volume is not completed within 30 calendar days from the moment of depositing or the Client fails to contact the company's manager for transferring profit into balance.
This promotion gives new client a chance to test our trading conditions (execution, spreads, work of the trading platform) on the real account (on the real trade server). If the Client likes trading conditions, he/she can fund account and continue trading with us.
To get 2020 USD you need to register with FreshForex using special link provided on the page of the bonus. If bonus wasn't credited automatically to Credit field in your trading platform, please contact support service via feedback section in the Client Area.
According to paragraph 8 of promotion terms the profit is saved in the following order:
8.1. all open trading positions will be closed (if any);
8.2. all pending orders will be canceled (if any);
8.3. the company's funds will be deducted from the Credit field of the account;
8.4. the profit saved throughout the promotion in the amount not exceeding the amount of deposit or not exceeding 5 000 USD is transferred to the Credit field.
No Deposit Bonus is available within 7 calendar days. During this period the client can save gained profit by funding the account. If promotion account is not funded within 7 calendar days, the profit/loss saved throughout the promotion is canceled.
It's not necessary to leave review but if you want, you can leave it in one of these social networks: google+, facebook, twitter with #freshforex hashtag.
To get Bonus 2020 USD you need to register with FreshForex using special link specified in the terms of the promotion.
Unfortunately, when you registered on the website of the Company, you did not use that link.
Please, write us message via feedback section in the Client area to get the bonus.
You need to fund the account with the amount equal to or exceeding profit amount you gained with the help of bonus funds. For example, profit gained with the help of bonus funds is 100 USD. To save the profit you need to fund account with 100 USD. If you fund account with the amount less than profit amount, profit will be saved only partially: amount equal to deposit amount will be saved, the rest of the profit will be canceled.